Refund policy

Your Confidence, Our Commitment

At Diamonmon, your satisfaction is at the heart of everything we do. If something isn’t quite right, we’ll help you make it right, because buying diamonds should always feel exciting, never stressful.

Return Window

  • You have 7 days from the delivery date to request a return or exchange on eligible jewelry.

  • Your first return is free. After that, additional returns may incur a $50 shipping fee.

  • Only items clearly marked as returnable are eligible for a refund or exchange.
    (Your 7-day window starts from the day of delivery, not the purchase date.)

Eligibility for Returns

To qualify, your piece must be:

  • Unworn and unused

  • In its original packaging, with all certificates, tags, and paperwork

  • Accompanied by proof of purchase (receipt or order confirmation)

  • Undamaged and unaltered

Custom-made jewelry: Once a design has been approved, it cannot be returned, unless the final piece differs from what was promised.

How to Start a Return

  1. Contact Us → Email us at info@diamonmon.com with your order details. We’ll send you a prepaid, insured return label and clear instructions.

  2. Prepare Your Package → Securely place the item in its original packaging with all documents. (For safety, please don’t write “DiaMonMon” on the outside of the package.)

  3. Ship It Back → Use the prepaid label to ensure full insurance and protection during transit.

Processing & Refunds

  • Our Quality Assurance team inspects all returns within 48 hours of receipt.

  • Approved refunds are issued within 10 business days to your original payment method.

  • Banks may take a little longer to reflect the credit.

  • For exchanges, return your original piece and simply place a new order.

Damaged or Incorrect Orders

If your jewelry arrives damaged or isn’t what you ordered, notify us within 48 hours of delivery so we can prioritize your replacement or refund.

Policy Updates

This policy may be updated from time to time. Please check our website for the most current version.

We’re Here for You

At Diamonmon, you’re more than a customer, you’re part of our story. For any return requests, guidance, or questions, we’re always just a message away at info@diamonmon.com.

Thank you for choosing DiaMonMon. Your trust means everything, and we’re committed to delivering diamonds and craftsmanship that exceed expectations.