Returns and Exchanges

At Diamonmon, your satisfaction is our priority. If something isn't quite right with your purchase, we are here to help you get it sorted quickly and stress-free.

Return Eligibility & Rules

To ensure a smooth return process, please review the requirements for your specific item below:

Loose Diamonds

To qualify for a loose diamond return:

  • Original Condition: Must be completely unmounted, unused, and in its original state.
  • Complete Paperwork: All original packaging, certificates (such as GIA/IGI), and documentation must be included.
  • Proof of Purchase: Your original order number or receipt is required.

Note: Your first loose diamond return is entirely free. Subsequent returns are subject to a $100 fee.

Finished Jewelry

  • Returnable Items Only: Only finished jewelry items explicitly marked as "Returnable" on their product page are eligible.
  • Perfect Condition: Items must be unworn, undamaged, and returned with all original packaging and certificates.
  • Restocking Fee: All eligible finished jewelry returns are subject to a 35% restocking fee (deducted from your final refund).

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom Orders: No refunds or exchanges are accepted on custom orders.
  • Special Sales: Items purchased through final sale events or marked "non-returnable" are not eligible for return or refund.
  • Deposit Orders: Our return policy does not apply to items purchased using the "30% Deposit - Up to 60 Days to Pay" program. If you're unsure about a purchase, please speak with one of our gemmologists before placing a deposit.

How to Start Your Return (3 Easy Steps)

  1. Request Your Label: Email our support team at info@diamonmon.com with your order number. If your return is eligible, we will email you a prepaid, fully insured shipping label and instructions.
  2. Pack It Securely: Place the item, original packaging, and all certificates/documents securely back in the box. (Security Tip: For safety during transit, please do not write "Diamonmon" anywhere on the outside of the package.)
  3. Ship Your Package: Drop off the package using our prepaid label. This ensures the high-value shipment is fully insured against loss or damage.

What Happens Next?

  • Inspection: Once received, our Quality Assurance team will inspect your item within 4 to 7 business days.
  • Refund: If approved, your refund will be processed back to your original payment method within 10 business days (minus any applicable restocking fees).
  • Exchanges: Exchanges are processed as a standard return. Simply follow the return steps above for a refund, and place a brand-new order online for your preferred item.

Need Help?

Have a question or need expert guidance before you buy? Our team is always happy to assist you at info@diamonmon.com.